I don’t think the heading i used is proper considering the fact that Bush (not the weed but the one is White House..although still as much of a weed) got $100 billion of OUR money to waste in Iraq and bring even more soldiers in caskets back home… WAY TO GO. So while you will be enjoying your time off, remember the ones that no longer can. If you are in Chicago, you may be enjoying IML weekend (for the ones not so educated obout the event go to www.imrl.com - but be warned..you may find the event / site offensive… I don’t )
As I’ve already said in my previous post I received the check from Nokia for $366.00 for killing / loosing my N80. It’s deposited already in lieu of N95 purchase so at least that part of the story is over. I do hope quietly that I will get an apology from Nokia (i plan to attend Nokia Store even in Chicago so if anyone will see me there, PLEASE don’t hate me - I’m just a regular customer who received a REALLY BAD customer serice from the big “N”
Today I received a check from Nokia. Finaly. Just as an update the refund did not go as smooth as planned. Right from the beginning I was mentioning the amount of $361 which was quoted to me as a prorated refund. Last week I received a phone call from Nokia customer center asking for the proof of purchase. I did not have a chance to call on that day so I called next day and left a message saying that earlier this week I spoke to John from Nokia store in Chicago, who was supposed to provide NSC with the proof of purchase for my phone. The lady called me back and apologized saying that she did get it from the store and no action was needed on my side….and just to recap the refund process she went over a few things (mailing address etc etc)…she also said “You;ll be getting a check for $288.00. My eyes opened wide and I said “WHAT???” During the original conversation I was told I’d be getting $361 and that was the ONLY reason I agreed to accept the refund. The lady on the phone said that I NEVER provided any proof of purchase or the purchase amount…which is a bogus lie. I told her I bought the phone for $599 plus tax which came out to be $649 and when asked about the purchase date I told her it was the grand opening day of Nokia store in Chicago (Which was June 25th). After I said that I agreed to the refund only because I was offered $361 only then she said that she will honor this amount only because I went through so much with my repair case…. WAY TO GO NOKIA…PERFECT customer service. It makes me wanna barf when I think abut it but thank God I got my check today which I will be cashing in tomorrow. Interestingly the check does not have any clause sych as “By cashing it I waive any right my phone” etc etc so who knows… I may get my phone in the mail…wouldn’t that be interesting???
Today is a HAPPY day. My sister had a baby girl. I was lucky enough to be in the delivery room during the birth (Don’t get any twisted ideas.. I was behind my sister). But check out the teeny weeny baby Katherine… so fragile. It brought tear to my eye…Yes… I’m a human being after all. And guess what device I was taking pictures with ? I can hint you.. It has a dual slider and a 5 megapixel camera along with GPS.
Two days ago I received a phone call from the store. John (my guess is a manager) introduced himself and said he was overlooking the prorated refund on my N80. He politely asked if I could give him as close of a date of my N80 purchase as he had to go to their archives (basement) and dig out a copy of the receipt. This was a very easy task - I told him 10.05 am on the grand opening day. He was glad I could help pinpointing it so close. Now I’ll just have to wait for the check to come in. To be honest i bitched in my previous posts about this whole case but I do have to say that my jaw is on the floor considering the resolution. I don’t think many companies would offer prorated refund on something like this. So kudos to Nokia. The score that was lost (or more like 5 points) is now recouped (as soon as I get the check).
Yesterday I sent an e-mail to Nokia Repair to get the status of my repair…Within a few hours I received an e-mail asking to call back. I meant to do so today but as I was a bit busy at work i did not get a chance to do it. Surprisingly about 30 minutes ago I received a phone call from a nice lady, Laura, who was apologizing for the time it’s taking but unfortunately could not provide me with the “eta” of replacement. One thing that shocked me what the fact that I was offered a prorated refund on my phone. I asked about the amount I would be refunded. Well the nice lady calculated $361.00
As it’s been 5 weeks now since I took my phone for repair I guess this will be a better option to do as I already bought N95 and N80 was going to be placed on eBay for about the same amount. I’m semi happy with the resolution because I’ll be getting money back on the phone, however considering the fact that it’s taken SO long to get to this point (and with my personal actions) I think Nokia should REALLY look into their repair center procedures (I was told the repair center is outsourced). I do have a few more rants but that’s perhaps for another post. My next step is to get the proof of purchase from my credit card company so I can send it to Nokia for a refund… update will follow.